ek888 Terms and Conditions
Please read these terms carefully before using our platform — this is a legally binding agreement between you and ek888.
Important Notice: By registering on or continuing to use the ek888 platform, you are considered to have read, understood, and fully agreed to all the terms and conditions set out below. If you do not agree with any part of these terms, you are requested not to use our services.
General Provisions
ek888 ("we", "our", "platform") is an online gaming and betting service provider. These terms and conditions ("Terms") form a binding legal agreement between you ("user", "member") and ek888.
1.1 Applicability of Terms
These terms apply to our website, mobile platform, and all related services. By creating an account on ek888, logging in, or starting to play any game, you automatically agree to these terms. We reserve the right to modify these terms at any time; continued use of the platform after updated terms are published will be considered acceptance of the new terms.
1.2 Scope of Services
ek888 provides various online gaming services including slots, live casino, and cricket betting. The scope of our services, game categories, and available features may change over time. We will endeavour to give advance notice of such changes.
1.3 Language and Interpretation
These terms are written in Bengali. If any linguistic ambiguity or dispute arises, our internal interpretation shall be considered final. Our Privacy Policy and Responsible Gaming Policy also apply alongside these terms.
Eligibility and Age Restriction
Age Verification is Mandatory: This platform is intended solely for individuals aged 21 or older. Use by minors is strictly prohibited.
2.1 Age Requirement
To open an account on ek888, you must have completed a minimum age of 21 (twenty-one) years by Bangladesh Standard Time. At the time of registration you confirm that your age meets this requirement. We may request a valid identity document for age verification at any time. Providing false information will result in immediate account closure and deposited funds may be forfeited.
2.2 Other Eligibility Requirements
- You must operate only one account in your own name.
- Operating your account on behalf of anyone else is strictly prohibited.
- You are not legally incapacitated and your judgment is fully intact.
- You are using our services knowingly and voluntarily.
- Individuals undergoing treatment for gambling addiction should not use this platform.
2.3 Account Verification
As part of the Know Your Customer (KYC) process, ek888 may request a copy of your national identity card, passport, or driving licence. Withdrawals may be restricted until verification is complete. We keep all personal information secure in accordance with our Privacy Policy.
Account Registration and Management
3.1 Registration Process
To become a member of ek888, you must fill in the registration form with accurate and complete information. Only one account per person is permitted. If a single person holds multiple accounts, all accounts will be closed and bonuses will be forfeited.
3.2 Account Security
Keep your username and password completely confidential. If you notice any unauthorised access or suspicious activity on your account, notify our support team immediately. We do not bear responsibility for third-party misuse if you have not taken appropriate precautions.
3.3 Updating Information
If your registered details (name, address, mobile number, etc.) change, update them promptly through our support. If payment processing issues arise due to false or incomplete information, the responsibility lies entirely with the user.
3.4 Closing an Account
You may request to close your account at any time via live chat or email. Any pending bets or withdrawals will be settled before the account is closed. We also reserve the right to close an account without notice in the event of any rule violation.
Deposits, Withdrawals and Payments
4.1 Deposit Methods and Limits
ek888 currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and direct bank transfer. The minimum deposit amount for each method is ৳500 (five hundred taka). Deposits are generally credited to your account instantly. If there is any delay, please contact support.
Payment Summary: Minimum deposit ৳500 · Minimum withdrawal ৳1,000 · Maximum withdrawal processing time within 1 hour.
4.2 Withdrawal Policy
The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 1 hour. You must use the same payment method for withdrawals as was used for the deposit. Withdrawals may be delayed if pending bonus conditions have not been met.
4.3 Currency
All transactions on ek888 are conducted in Bangladeshi Taka (BDT / ৳). We do not currently support transactions in foreign currencies.
4.4 Fraudulent Transactions
In the event of any fraudulent, illegal, or suspicious transaction, we reserve the right to freeze the account and funds until the investigation is complete. If involvement in money laundering or any other unlawful financial activity is found, the relevant authorities may be notified.
Bonuses and Promotional Offers
5.1 Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳500 is required to claim this bonus. The turnover requirement for the bonus is 25 times (25x) — meaning you must wager a total of 25 times the bonus amount before withdrawing it.
5.2 General Bonus Terms
- Each bonus offer has its own validity period and conditions; details will be listed on the promotions page.
- A bonus is applicable only once to a single eligible account.
- If you withdraw before meeting the turnover requirement, the bonus and any winnings earned from it will be forfeited.
- Attempting to claim a bonus by violating the stated rules may result in account cancellation.
- ek888 reserves the right to modify or cancel any promotion.
5.3 VIP Program
Our VIP program has three tiers. By playing regularly, you can advance to higher tiers:
- Bronze Tier: Weekly cashback up to 0.3%.
- Silver Tier: Weekly cashback up to 0.7%; enhanced benefits.
- Gold Tier: Weekly cashback up to 1.0%; dedicated VIP service.
VIP benefits may change at any time at our discretion.
Gaming Rules
6.1 Fair Play Policy
ek888 is committed to ensuring fairness in all games. Our game providers use Random Number Generators (RNG) verified by accredited third-party testing agencies. Game outcomes are not predetermined and are not controllable by the platform.
6.2 Prohibited Activities
The following activities are strictly prohibited:
- Using any software, bots, or automated tools to play games.
- Abusing bonuses or promotions through multiple accounts.
- Using bonus arbitrage or hedging strategies to avoid bonus conditions.
- Intentionally exploiting any technical error or bug in the system for personal gain.
- Collusion or cheating against other players.
6.3 Technical Issues
If a technical error affects the outcome of a game, the relevant round will be considered void and the wagered amount will be refunded. ek888 is not responsible for issues caused by internet disconnection.
6.4 Betting Limits
Each game has its own minimum and maximum betting limits, which are displayed in the game lobby. We reserve the right to set betting limits for specific games or accounts.
Responsible Gaming Policy
ek888 is deeply committed to responsible gaming. We believe gaming should be an entertainment activity — not a source of income.
7.1 Self-Control Tools
- Deposit Limits: You can set daily, weekly, or monthly deposit limits.
- Loss Limits: You can arrange for bets to stop automatically once you have lost a set amount.
- Session Time Limits: Set how long you play in a single session.
- Self-Exclusion: You can temporarily or permanently deactivate your account if needed.
7.2 Getting Help
To learn more about gambling addiction and get help, visit our Responsible Gaming page or contact us via 24/7 live chat.
Intellectual Property Rights
All content on the ek888 platform — logos, designs, graphics, software, text, databases, and other materials — is the intellectual property of ek888 or its licensors. Reproducing, reprinting, distributing, or using this content for any commercial purpose without our prior written permission is strictly prohibited.
Software and content from third-party game providers are owned by their respective owners and are protected by their licence agreements.
Limitation of Liability
9.1 Service Availability
The ek888 platform is provided on an "as is" basis. Temporary service interruptions may occur due to maintenance, system upgrades, or unexpected technical issues. We do not accept liability for any losses arising from such interruptions.
9.2 Gaming Losses
ek888 accepts no liability for money lost through gaming. Gaming is a risk-based activity and the outcome of all bets is uncertain. You use this service entirely at your own risk.
9.3 Third-Party Links and Services
We are not responsible for the content or policies of any third-party services linked from our platform. For issues related to transactions with third-party payment gateways, you must contact the relevant provider directly.
Privacy and Data Protection
Protecting your personal information is one of our top priorities. We use SSL encryption to keep your data secure. For full details on how we collect, store, and use data, please read our Privacy Policy, which forms an integral part of these terms.
10.1 Purpose of Data Use
- Account verification and management.
- Payment processing and fraud prevention.
- Providing customer service and support.
- Meeting legal obligations.
- Promotional communications where you have given your consent.
10.2 Sharing Data with Third Parties
We do not sell your personal information. However, necessary information may be shared with payment processors, KYC verification providers, and legal authorities.
Dispute Resolution Process
11.1 How to Submit a Complaint
If you have an objection or complaint about any matter, please first contact us via 24/7 live chat or email. We will endeavour to provide an initial response within 72 hours of the date the complaint is received. Complex matters may take additional time to resolve fully.
11.2 Final Resolution of Disputes
If a dispute cannot be resolved through mutual discussion, ek888's decision shall be considered final. However, you retain the right to take legal action under applicable law.
11.3 Disputes Regarding Game Outcomes
In disputes concerning game outcomes, our server logs will be considered the definitive source of information. If there is evidence of a technical error, the relevant round will be reviewed.
Amendments and Validity of Terms
ek888 reserves the right to amend these terms and conditions at any time. For significant changes, we will endeavour to notify you by email or via a notice on the platform. Continued use of ek888 after updated terms are published means you have accepted the new terms.
If any part of these terms is declared invalid by a court or authority, the remaining terms will remain in full effect.
For any questions or comments regarding these terms, please contact our support team at [email protected] or via 24/7 live chat.
Have a question about the terms?
Our support team is ready to assist you in Bengali 24 hours a day, 7 days a week. Contact us via live chat or at [email protected].