ek888 Privacy Policy
Your personal information is our highest priority. Here we transparently explain how ek888 collects, stores, and protects your data.
This privacy policy ("Policy") sets out the terms for processing personal information between the operator of the ek888 platform (https://ek888.cam) ("ek888", "we", "our") and users of the platform ("you", "user"). By browsing our website or creating an account, you consent to this policy.
ek888 is a safe and reliable online casino and betting platform for users in Bangladesh. We use SSL encryption and the latest security technology to keep your information protected.
Data Collection — What We Need to Know
1.1 Registration and Account Information
When opening an account with ek888, you are required to provide certain personal information. This information helps us verify your identity, manage your account, and confirm financial transactions. The information collected at registration includes:
- Full name (as per national ID card or passport)
- Date of birth (for age verification — only persons aged 21 or above may register)
- Mobile number (for bKash, Nagad, or Rocket verification)
- Email address
- Details of preferred payment method
1.2 Identity Verification (KYC) Information
To ensure the security of financial transactions and prevent fraud, ek888 may verify your identity documents in certain circumstances. This includes:
- Copy of national ID card (NID) or passport
- Proof of address document (utility bill or bank statement)
- Proof of ownership of payment method
1.3 Automatically Collected Information
When you use the ek888 website, certain information is collected automatically. This includes:
- IP address and device information
- Browser type and operating system
- Date and time of access to the website
- Pages visited and click patterns
- Gaming activity and transaction history
- Device identification information (Device ID)
1.4 Financial Transaction Information
During deposit and withdrawal processes we collect transaction details. This includes the deposit amount, withdrawal date, payment method (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction ID. Full card or mobile banking details are not stored on our servers.
Purpose of Data Use
ek888 uses collected information only for the following lawful purposes. We never use your information for unnecessary or unauthorised purposes.
2.1 Account Management and Service Delivery
- Completing registration and keeping the account active
- Verifying login and security
- Providing gaming services and betting features
- Processing deposits and withdrawals (minimum deposit ৳500, minimum withdrawal ৳1,000)
- Managing bonuses and promotions
2.2 Security and Fraud Prevention
- Detecting unauthorised access to accounts
- Preventing financial fraud and money laundering
- Preventing the opening of multiple accounts
- Enforcing responsible gaming guidelines
- Age verification (confirming 21+)
2.3 Customer Support
- Operating 24/7 live chat support in Bengali
- Resolving issues and handling complaints
- Sending important account notifications
- Sending security alerts
2.4 Service Improvement
- Analysing website performance
- Improving user experience
- Testing new games and features
- Legitimate marketing communications (based on your consent)
Data Storage and Protection
ek888 places the highest importance on protecting your personal information. We use industry-standard technologies and practices to protect your data from unauthorised access, damage, or disclosure.
3.1 Technical Protection
- SSL (Secure Socket Layer) encryption — all data exchanged between your browser and our servers is encrypted
- Storage of sensitive data with AES-256 encryption
- Two-Factor Authentication feature
- Regular security audits and penetration testing
- Firewall and intrusion detection systems
3.2 Organisational Protection
- Only authorised staff may access personal information
- All staff are bound by confidentiality agreements
- Regular training on data protection
- Logs of data access are recorded and reviewed regularly
3.3 Response to Data Breaches
If a data breach occurs and there is a possibility that it poses a risk to your rights and freedoms, ek888 will notify the affected users and relevant authorities as quickly as possible. We will take immediate damage control measures.
Sharing Data with Third Parties
ek888 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted technology partners who provide specific services on behalf of ek888, such as payment processing, cybersecurity, and game software supply. These partners receive only the information necessary to deliver the contracted services and are required to comply with our privacy standards.
4.2 Legal Obligations
In the case of court orders, lawful requests from government authorities, or legal requirements, ek888 is obliged to comply with the law. In such circumstances, only the information legally required will be disclosed.
4.3 Fraud Prevention and Security
Limited information may be shared with relevant authorities to prevent financial fraud, money laundering, or other illegal activity. This is done for the protection of all users.
4.4 Business Restructuring
In the event of a merger, acquisition, or asset sale involving ek888, user information may be transferred. You will be informed before any such change and given the opportunity to consent to the new policy.
Cookies and Tracking Technologies
The ek888 website uses cookies and similar technologies to function properly and to improve the user experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They maintain login sessions, store security tokens, and remember your language preference. Disabling these cookies may cause the website to not function properly.
5.2 Functionality Cookies
These cookies remember your preferences and settings, such as game sound settings or display preferences. They ensure your personalised experience.
5.3 Analytics Cookies
We use analytics tools to understand website performance. This information is collected in aggregate form and does not directly identify you. You can disable these cookies from your browser settings.
5.4 Cookie Controls
Modern browsers offer cookie control features. You can delete or block cookies from your browser settings at any time. However, please note that disabling certain cookies may limit some features of ek888.
Your Rights
ek888 believes you should have full control over your own information. Your rights are described in detail below.
6.1 Right to Access Information
You may request from us at any time to know what information is stored about you. We will respond to your request within 30 days.
6.2 Right to Correct Information
If any of your stored information is incorrect, you may request a correction. Please contact our support team for this purpose.
6.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal or regulatory obligations.
6.4 Right to Object to Data Processing
You may object to marketing communications or certain types of data processing. To unsubscribe from marketing emails, use the "Unsubscribe" link at the bottom of the email.
6.5 Right to Data Portability
You may request a copy of your personal information in a readable format.
To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat.
Protection of Minors' Information
ek888 is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors.
- Age is verified during the registration process; users under 21 will not be able to create an account.
- If we become aware that a minor has created an account, that account will be closed immediately and the related information will be deleted.
- If you suspect that a minor is using ek888, please notify us at [email protected].
Data Retention
ek888 retains your personal information only for as long as it is needed to provide services or to meet legal obligations.
8.1 Information for Active Accounts
All account information, transaction history, and gaming records are retained while your account is active. This information is used for service delivery, dispute resolution, and security purposes.
8.2 After Account Closure
Even after an account is closed, financial and identity verification records may be retained for a period required by legal obligations. Once that period has passed, the information is securely deleted.
8.3 Analytics Data
Aggregated and anonymised data collected for analytics and service improvement may be retained for an extended period, but it does not contain any personally identifiable information.
Policy Changes
ek888 reserves the right to update this privacy policy at any time. This policy may be revised to keep pace with changes in our services, technology, or legal obligations.
- For any significant changes, we will send a notice to your registered email address.
- Once the updated policy is published on the website, your continued use of the platform will be considered as your acceptance of the new policy.
- The "Last Updated" date at the top of this page always indicates the date of the most recent version.
- If you object to any changes, please contact the support team before closing your account.
Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please reach out to us through any of the methods below. Our team is always ready to assist in Bengali.
Privacy Contact Details
[email protected]
24/7 Bengali support — via the live chat button on the website
Written response typically within 30 days (faster for urgent matters)
Related Policies
Read the pages below to learn more about our full policies: