Help Center
ek888 Frequently Asked Questions
From opening an account to withdrawing via bKash, claiming bonuses and responsible gaming — you will find detailed answers to everything here.
Welcome to ek888. With Bangladeshi players in mind, we have brought together the most frequently asked questions in one place. Browse the sections below to find your question — learn all about account registration, depositing and withdrawing money via bKash and Nagad, slots and cricket betting, bonus terms, and safe gaming. If you cannot find the answer you need, our 24/7 live chat support is always ready.
Section 01
Account and Registration
Answers to questions about opening an account at ek888, logging in and verifying personal information.
To open an account at ek888, you need an active mobile number and a valid email address. Enter your name, date of birth and password in the registration form. Please note that ek888 is only for those aged 21 and above. Each person may open only one account — multiple accounts are not allowed.
First, make sure you are using the correct email and password. If you have forgotten your password, use the "Forgot password?" option on the login page. If the problem persists, contact our 24/7 live chat support — the support team will resolve it quickly.
At ek888, identity verification may be required before withdrawals above a certain amount in order to maintain a secure environment. Verification is completed simply by uploading a photo of your national ID card or passport. This process is in place to protect the security of your account and your funds.
Log in to your account and go to Profile Settings. For security reasons, changing your mobile number usually requires identity verification. If you run into any difficulty, contact the ek888 support team via live chat — they will walk you through the process.
Yes. As part of responsible gaming at ek888, you can activate self-exclusion at any time. Send a request via live chat to have your account suspended for a set period or closed permanently.
Section 02
Deposits and Withdrawals
Full details on all payment methods — bKash, Nagad, Rocket and bank transfer.
Deposits from bKash to ek888 are almost instant — funds are usually credited to your gaming wallet within a few minutes. The minimum deposit is ৳500. Select bKash on the payment page, enter the amount, and confirm with the OTP sent to your mobile.
On the withdrawal page, select Nagad, enter your Nagad number and the amount — the minimum is ৳1,000. After submitting the request, the money is usually delivered to your Nagad account within 1 hour. Make sure the withdrawal number is registered in your own name.
ek888 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction charges — this depends on the respective provider's policy.
For bank transfers, ek888 generally completes processing within 1 hour. However, depending on the bank system's operating hours and off-hours periods, the actual balance may take a little longer to appear. Major banks including Dutch-Bangla Bank and Sonali Bank are supported.
Withdrawals are normally completed within 1 hour. If it takes longer, contact ek888 via live chat or at [email protected] with your transaction ID. Withdrawals are often delayed when account verification is still pending or wagering requirements have not been met.
Yes, both Rocket and Upay are active payment methods at ek888. Just like bKash and Nagad, the minimum deposit is ৳500 and the minimum withdrawal is ৳1,000. The process is the same — select your method on the cashier page and follow the instructions.
Section 03
Games and How to Play
Answers to questions about slots, live casino, cricket betting and playing games on mobile.
In the cricket section of ek888, you can place bets on various markets during BPL matches, including match winner, top batsman, toss and over/under. Bet before the match starts or while it is live. Pay close attention to the odds before placing a bet and stay within your budget.
RTP (Return to Player) is the theoretical average return rate of a game — a statistical estimate of what percentage of total wagers is returned as winnings over the long term. ek888 features games from well-known providers including Pragmatic Play, PG Soft and JILI, ensuring fair play. RTP is a long-term statistic only — each spin is independent.
ek888 is fully mobile-friendly. You can play directly by opening ek888.cam in the browser of any Android or iOS smartphone — no separate app download is needed. With a responsive design that fits any screen, all games, deposits and withdrawals are conveniently accessible.
In the live casino, you play in real time via video streaming with real dealers. Enjoy table games from providers such as Evolution Gaming and Ezugi, including roulette, baccarat and blackjack. Connect from any device and chat with the dealer using the chat feature.
At ek888, alongside cricket, you can bet on football (FIFA, World Cup, club leagues), kabaddi and several other sports markets. Special odds are available for major tournaments like IPL and the T20 World Cup. Visit the sportsbook section to see available events.
Section 04
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements, cashback and the VIP program.
ek888 offers a 200% bonus on your first deposit — up to ৳10,000. For example, if you deposit ৳2,000, you receive a ৳4,000 bonus, bringing your total balance to ৳6,000. To claim the bonus, make your first deposit after creating your account and apply the bonus code (if any) on the promotions page.
A 25x wagering requirement means you need to wager the bonus amount 25 times before you can withdraw it. For example, if you receive a ৳2,000 bonus, you must place a total of ৳50,000 (2,000 × 25) in bets. This can be completed gradually through gameplay — there is no rush.
ek888's VIP program has three tiers — Bronze, Silver and Gold. You move up to higher tiers automatically through regular play and deposits. Bronze tier offers up to 0.3% weekly cashback, Silver up to 0.7%, and Gold up to 1.0%.
VIP cashback is credited directly to your ek888 wallet. Cashback terms and conditions may vary by tier — visit the promotions page for details or ask via live chat. Cashback is calculated on a weekly basis.
Yes, ek888 runs special promotions during Eid ul-Fitr, Eid ul-Adha, the BPL season and IPL — such as extra bonuses, free spins or cashback offers. Check ek888's promotions page regularly or ask support to stay up to date with the latest offers.
Section 05
Security and Responsible Gaming
Questions about personal data protection, age limits, setting limits and support services.
Yes. ek888 uses SSL encryption to keep all data transmission and storage secure. Your personal and financial information is never shared with third parties. Read our privacy policy to learn more.
ek888 is only for those aged 21 and above. Creating an account and making transactions without age verification is not possible. Protecting minors from gaming is our priority — suspicious accounts are automatically sent through the verification process.
ek888 provides deposit limits, session time controls and self-exclusion as part of responsible gaming. If you feel that gaming is getting out of control, contact us via live chat immediately — our team is always ready to help.
To activate self-exclusion, send a message via ek888 live chat or email [email protected]. Specify the duration (for example, 30 days, 6 months or permanent). During self-exclusion, login and transactions will be blocked automatically.
Absolutely. ek888's support team is available 24 hours a day, 7 days a week via live chat in Bengali. You will get an instant response for any issue related to your account, payments or gaming. Email support is also available at: [email protected]
Still have questions?
Our Bengali-speaking support team is available 24/7 for you. Contact us via live chat or send us a detailed email.
Live Chat Support
Instant assistance in Bengali, 24/7.
Log in to the site and click the chat button.
Email Support
For detailed queries on complex matters:
[email protected]
Responsible Gaming
For more information about setting limits and self-exclusion,
see our guide.